Covid 19 Update

Thank you Sarah, for such a wonderful embroidered Emblem
March 4, 2020
Residents & Family Communication during COVID-19
March 23, 2020

Update on St Martins Care’s response to the COVID-19 (Coronavirus) Infection We understand that everyone is worried and concerned at this time, but we want to reassure you that St Martins Care is committed to ensuring the health, safety and wellbeing of our residents and staff. We have been carefully monitoring guidance provided by the Government, Public Health England, CQC and our Local Authority partners. Consequently, we have implemented several control measures which we are sure you will be in full support of for the benefit of everyone. This update provides you with a summary of the latest position with those control measures.

Protecting our Residents and Staff from COVID-19 Infection –

Until further notice, all our homes are in a state of lock-down. This means that we will be restricting access to the home to only essential visitors, such as health care professionals, and family members on a limited basis as explained below.

Irrespective of the above, you must not visit one of our homes if you have recently travelled back to the UK from other infected parts of the world, feel unwell in any way, are displaying any of the following symptoms or have been in contact with anyone that is displaying these symptoms:

  • Persistent cough
  • Difficulty in breathing or shortness of breath
  • Fever or high temperature.

We do not take these measures lightly but the prevention and reduction of risk of infection must be the highest priority for all of us and we appreciate your co-operation.

Family Members
For the time being, only essential visits to the home by family members are permitted. However, we would ask that the following procedures are adhered to in all cases:

  • Follow strict hand washing procedures for all visitors, staff and residents on arrival to and departure from the home.
  • Visits are kept to essential visits only, as much as possible. We also ask that families limit the amount of people who are coming into the home so that, if a visit must take place, it is limited to 1 family member per resident. We also ask that no children visit the home until further notice.
  • Where visits are necessary, we ask that they are confined to resident’s bedroom and not communal areas (where possible).
  • Residents should not be leaving the home for any reason other than for essential medical treatments.

Non-essential visits include routine visits from family and loved ones, visits from external services such as hairdressers and activities.
Where exceptional circumstances arise requests for essential visits will be considered by home management.

Non-essential Activities
To further reduce the risk of introducing COVID-19 infection into our homes, we have also decided to suspend all non-essential activities as follows:

  • All activities involving external people have been postponed until further notice. This includes events that involve local community groups.
  • All hairdressers and entertainers are not permitted onto the premises.
  • Only essential maintenance will be undertaken to limit the number of contractors in the homes.
  • Deliveries are being dropped at an appropriate location outside of the home and brought in by staff to limit delivery drivers coming on to the premises.
  • Strict processes for social distancing are being imposed on staff teams and enforced by home managers.

It is important to recognise that the situation can change daily and as a Company we aim to ensure that we follow all guidance issued by the Government, the CQC, Local Authorities and other health professionals.


We are sure with the support from families, friends, staff and our residents that we can get through this crisis.


We will do our best to keep everyone concerned updated regularly via our website, social media platforms and direct contact with families and friends.